Question 1

How quickly can I get support?

Accepted Answer

Zenn is available the moment you open the app, 24/7. If you need a person, you can book a licensed counselor from the app, or call our support line, which is answered live around the clock.

Question 2

Is Zenn a therapist?

Accepted Answer

No. Zenn is an AI wellness companion for everyday support. It is not a therapist and not an emergency service. When a conversation needs more, it connects you with a licensed counselor. In an emergency, call 911, or call or text 988.

Question 3

Is my information private?

Accepted Answer

Your data is encrypted in transit and at rest, conversations are private, and we never sell your information. Our privacy policy has the details.

Question 4

Can my organization customize the platform?

Accepted Answer

Yes. Employers and schools can add their own resources, onboarding, and reporting, and choose which programs their people see.

Question 5

What devices does Balance for Life work on?

Accepted Answer

Any web browser, plus the iOS and Android apps. Your membership works across all of them.