Privacy Policy

Introduction

Balance For Life ("we," "our," or "us") is committed to protecting your privacy and handling your personal and health information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our behavioral health platform, mobile application, and services.

By creating an account and using our services, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully to understand our practices regarding your information.

Information We Collect

Account Information

When you create an account with Balance For Life, we collect:

• Name and Email Address: For account identification and communication
• Password: Encrypted and securely stored for account access
• Company Code: If you register through your employer's program
• Payment Information: Processed securely through Stripe (we do not store full credit card numbers)
• Phone Number: Optional, for appointment reminders and important notifications

Wellness Information

When you use our wellness services, we may collect:

• Counseling Session Information: Appointment scheduling and session history
• Wellness Journal Entries: Private notes you create in the app (encrypted)
• Mood Tracking Data: Self-reported emotional states and wellness metrics
• Session History: Records of scheduled and completed counseling appointments
• AI Chat Conversations: Interactions with Zenn AI for wellness support
• Assessment Results: Results from wellness assessments you complete

Data Protection: All wellness information is encrypted and stored securely using industry-standard security measures.

Usage Information

We automatically collect certain information about how you use our services:

• Device Information: Device type, operating system, app version
• Log Data: App usage patterns, feature access, session duration
• Location Information: Only if you grant permission (used for finding nearby therapists)
• Cookies and Similar Technologies: For website functionality and analytics

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services

• Schedule and facilitate counseling sessions with WPO network therapists
• Connect you with licensed mental health professionals
• Enable AI wellness coaching through Zenn
• Provide access to wellness resources and workshops
• Process payments for subscriptions and additional sessions

To Improve Services

• Analyze usage patterns to improve app functionality
• Personalize content and recommendations
• Develop new features and services
• Train and improve our AI wellness coach (with de-identified data only)

To Communicate

• Send appointment reminders and confirmations
• Notify you of important account or service updates
• Respond to your inquiries and support requests
• Send wellness tips and educational content (you can opt out)

Data Sharing and Disclosure

We DO NOT:

• Sell Your Data: We will never sell your personal or health information to third parties
• Share with Advertisers: We do not use your health data for advertising purposes
• Track You Across Apps/Websites: We do not engage in cross-site or cross-app tracking
• Share with Employers: For corporate accounts, we do not share individual health data with your employer

We DO Share With:

• WPO Network Therapists: Licensed therapists who provide your counseling services need access to relevant information to deliver care. All therapists are bound by professional confidentiality and ethical requirements.
• Service Providers: We work with trusted third-party service providers who help us operate our platform:
  • Stripe (payment processing)
  • Supabase (secure database hosting)
  • Email service providers (for appointment reminders)
  • Cloud storage providers (for encrypted data storage)
  All service providers are contractually required to protect your information with appropriate security measures.
• Legal Requirements: We may disclose information when required by law, court order, or legal process, or to protect the rights, property, or safety of Balance For Life, our users, or others.
• Emergency Situations: If we believe disclosure is necessary to prevent serious harm to you or others, we may share information with appropriate authorities or emergency services.

Data Security

We take the security of your information seriously and implement comprehensive measures to protect it:

Technical Safeguards

• End-to-End Encryption: Health information is encrypted both in transit and at rest
• Secure Cloud Storage: Data is stored in HIPAA-compliant cloud infrastructure
• Access Controls: Strict authentication and authorization protocols
• Regular Security Audits: Ongoing monitoring and testing for vulnerabilities
• Password Protection: Your password is hashed using industry-standard bcrypt encryption

Administrative Safeguards

• Privacy and security best practices and policies
• Staff training on privacy and security
• Data protection agreements with all service providers
• Incident response and breach notification procedures

Note: While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we continually work to maintain the highest standards of protection.

Your Rights and Choices

You have the following rights regarding your personal and health information:

• Access Your Data: You can view and download your account information and health records at any time through your account dashboard or by contacting us.
• Correct Your Data: You can update your account information and correct inaccuracies through your account settings or by contacting support.
• Delete Your Account: You can request deletion of your account and associated data. Note that we may need to retain certain information for legal or legitimate business purposes (e.g., billing records, legal compliance).
• Export Your Data: You can request a copy of your data in a portable format.
• Opt-Out of Communications: You can unsubscribe from non-essential emails and notifications. You will still receive important account-related messages.
• Restrict Processing: You can request that we limit how we use your data in certain circumstances.
• Object to Processing: You can object to certain uses of your information.

To exercise any of these rights, please email us at info@balanceforlifebh.com.

Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy:

• Account Information: Retained while your account is active and for a reasonable period after account closure (typically 30-90 days) to allow for account recovery.
• Wellness Records: Retained for 7 years after your last session, in accordance with professional standards and legal requirements.
• Billing Records: Retained for 7 years for tax and legal compliance purposes.
• Usage Data: Typically retained for 1-2 years for analytics and service improvement.

Children's Privacy

Balance For Life is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any information on our platform.

If we learn that we have collected information from a child under 18, we will delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to your registered email address
• Displaying a prominent notice in our mobile app

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

State-Specific Rights

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information (subject to certain exceptions)
• Right to opt-out of the sale of personal information (note: we do not sell your information)
• Right to non-discrimination for exercising your CCPA rights

Other States

Residents of other states may have additional rights under state privacy laws. Please contact us to learn more about rights available to you.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us: