Advancing treatment for students nationwide
Instant wellness support through text with our world class AI chatbot, comprehensive traditional counseling, and innovative treatment programs.
Our Comprehensive Programs
Our program consists of three core platforms with Balance for Life which are aimed at helping with conditions like Anxiety, Depression, Eating Disorders, Bullying, Body Image, Stress, Loneliness and many others.
Counseling Program
Our comprehensive traditional counseling program that includes telephonic, video and in-person support.
Learn MoreParenting Pathways
A telephonic program that provides support and guidance to parents/grandparents and their students.
Learn MoreMeet Zenn
Connected Care. Anytime, Anywhere.
ZENN is a wellness chatbot powered by AI.
Developed by clinicians and researchers
Zenn provides a stigma-free and unbiased space for students to discuss their concerns.
3 million unique conversations
Zenn can hold 3 million unique conversations and offer 800+ interventions and topics.
17,000 suicide situations de-escalated
To date, Zenn has successfully de-escalated over 17,000 suicide situations.
83,000 crisis counselors nationwide
Connects users on demand to over 83,000 crisis counselors in all 50 states.
Hi, I'm Zenn!
Your 24/7 AI Wellness Support
I'm here to provide you with immediate wellness support. How are you feeling today?
Zenn's Impact
From our employer accounts we've seen a 39% opt-in rate from users who begin talking with Zenn about available resources, and continue to engage with Zenn for general wellness coaching.
Opt-in rate for continued support
Unique conversations possible
Interventions and topics
Clinical Counseling & Emotional Support
All calls are answered live, 24/7/365, by one of our over 83,000 master's-level counselors – or local equivalent – who are qualified to provide culturally relevant counseling and support to your students.
Telephonic
Unlimited toll-free access to multi-lingual resources and immediate support
In-The-Moment
Immediate support for students in crisis or in the wake of a traumatic incident
Virtual
Through video or text message, as well as via chat or email through the website or app
Face To Face
Scheduled in-person sessions with a provider in our affiliate network of counselors
What's Included
- Up to ten sessions of structured counseling per student per year
- Unlimited telephonic/video immediate in-the-moment clinical interventions
- Services are completely free and confidential
- 24/7/365 availability with live counselors
Additional Support Features
- Maintaining a Warm Line: Zenn paves the way for more effective follow-up
- Appointment Scheduling and Reminders: Increases treatment adherence
- Ensures patients make it to their follow-up appointments
Note: Residents of California are subject to the Knox Keene regulation; therefore, we provide 3 sessions every 6 months.
Welcome to Your Student Assistance Program
Achieving balance through total well-being and support
The service is staffed by a team of highly trained and qualified professionals who are experts in fields such as well-being, family matters, relationships, debt management, and much more.
Life/Career Coaching
Telephone sessions with a trained coach to help you succeed with short and long-term goals
Work-Life Resource
Telephone consultation, research and confirmed referrals to assist with managing family responsibilities or daily living
Financial Assist
Telephone sessions with a consultant to better manage elements of your financial responsibilities
Student Assistance Website
Access to all our services along with resources and information to support your journey
Parenting Pathways
A Masters-Level Certified Counseling program offering guidance, understanding, and a path towards positive change for families navigating the challenges of behavioral health and substance abuse within the family.
What is Parenting Pathways?
24/7/365 Telephonic Access
Provides round-the-clock telephonic access to support when families need it most.
Up to 10 Free Sessions
Gives parents/grandparents up to 10 free sessions for their own needs - alongside the student support.
Wide Range of Support
Covers a wide range of needs/topics for the family members navigating complex challenges.
Family Support Areas
- Behavioral health challenges
- Substance abuse within the family
- Family communication strategies
- Crisis intervention support
- Resource connection and referrals
Critical Incident Response
24/7 dedicated and experienced team ready to respond to small and large-scale disruptive events
Key Response Steps
Consultation with Incident Manager within 30 min
Intervention plan development
Trauma professional is matched and briefed
Deployment onsite as requested
Follow-up with local contact
Workplace Accidents
Immediate response and support for workplace incidents
Redundancy
Support during organizational restructuring and layoffs
Suicide
Crisis intervention and postvention support services
External Events
Community incidents affecting workplace wellbeing
Workplace Trauma
Specialized trauma response and recovery support
Death of Employee / Family Member
Grief counseling and bereavement support services
*Additional Fee
Emergency Response ContactLong Term Counseling & Advanced Treatment
Sometimes short-term counseling might not be enough. We offer private pay resources and innovative treatment solutions when you need more comprehensive care.
When You Need Long Term Solutions
Coverage Gaps
Can't find a solution covered under the parent health plan
Long Wait Times
Scheduling/Wait time too long for immediate needs
Premium Care
Not confident getting access to the level of care desired for your child
Evidence-Based Therapeutic Approaches
Ketamine-Assisted Therapy
Innovative treatment for treatment-resistant depression and other wellness conditions.
Gene Sight Testing
Pharmacogenomic testing to optimize medication selection and dosing.
IV Therapy
Nutritional and therapeutic IV treatments to support wellness recovery.
Transcranial Magnetic Stimulation
Non-invasive brain stimulation therapy for depression and other conditions.
Available Innovation Patient Care
We provide exceptional substance use and wellness treatment. With a nationwide network of accredited facilities, we offer comprehensive and compassionate care to support individuals on their path to lasting recovery.
Family Rehab & Treatment Programs
We value family involvement in the treatment process. We have created a structured family program that allows your Member's family to participate in their loved one's care.
Family Communication
The family will receive regular updates from a therapist, case manager, or other staff member involved in their loved one's care.
- • Regular progress updates
- • Treatment plan discussions
- • Care coordination meetings
Family Therapy
Family sessions are conducted with a trained therapist. They are conducted at a time mutually agreed upon by all participants, and when therapeutically appropriate.
- • Trained family therapists
- • Flexible scheduling
- • Therapeutically appropriate timing
Family Program
Select facilities host a 2-day long family program once monthly. This weekend is recommended for all families and is based on registration.
- • 2-day intensive program
- • Monthly availability
- • Registration-based attendance
*Services vary by location and needs of the individual patient
Ready to Access Comprehensive Wellness Support?
From AI-powered chat support to advanced treatment programs - get the help you need, when you need it