Zenn, 24/7 in 70 languages
A private place for students to say what is going on, any hour. Zenn listens, offers something practical, and brings in a counselor when it matters.
For students & schools
Care for students, and the people around them
Students get Zenn, your AI wellness companion, any hour, plus counseling and crisis support answered live by master’s-level counselors. Families and staff get support of their own, so nobody carries it alone.
- 84,000+ licensed counselors
- 70 languages
- 24/7 with Zenn
What’s included
Everything a student needs, in one program
Everyday support, licensed counseling and crisis response, for students and the adults around them.
Counseling answered live
Every call is answered live, 24/7/365, by a master’s-level counselor. Support by phone, video, chat, or in person with a provider near you.
Up to 10 sessions per life event
Structured counseling for each student, per life event, free and confidential. Unlimited in-the-moment support by phone or video in between.
Crisis and critical-incident response
Immediate support for a student in crisis, and a dedicated team for events that affect a whole school community.
Parenting Pathways for families
Parents, guardians and grandparents get counseling of their own, so the student is not the only one with support.
Workshops and resources
Expert-led workshops, plus a student assistance website with resources on well-being, relationships and family life.
Also included
- Works on the web and in the iOS and Android apps
- Life and career coaching by phone for short- and long-term goals
- Work-life referrals for family responsibilities and daily living
- Financial consultations by phone
- Appointment scheduling and reminders so follow-ups happen
How it works
From the first message to the whole family
Three steps, and the school never becomes the help desk.
Step 1: A student opens the app or calls
Zenn is there the moment the app opens, any hour. The support line is answered live by a master’s-level counselor, day or night.
Step 2: They are matched with a counselor
When a conversation needs more, the student is matched with a licensed counselor in their language, for up to 10 sessions per life event.
Step 3: The people around them get support too
Parents and guardians get their own counselor through Parenting Pathways, and your school has a team to call when something affects everyone.
Meet Zenn
A stigma-free place to start, any hour
Zenn gives students a private, unbiased space to say what is going on, at 2 a.m. after an exam or between classes. It listens, offers something practical to try, and hands the conversation to a licensed counselor the moment it needs one.
- Available 24/7, in 70 languagesNo appointment, no waiting room, no one watching.
- Built for what students actually bringStress, sleep, anxiety, loneliness, friendships, the week before finals.
- Hands you to a real person when it mattersWhen a conversation needs more than a chat, Zenn connects the student with a licensed counselor right away.
Zenn is an AI wellness companion, not a therapist or an emergency service.
Counseling & crisis support
A counselor on the line, every hour of the year
All calls are answered live, 24/7/365, by one of our over 84,000 master’s-level counselors – or local equivalent – who are qualified to provide culturally relevant counseling and support to your students.
- 84,000+
- licensed counselors
- 70
- languages spoken
- 24/7
- Zenn is available
- By phone: unlimited toll-free access to multilingual counselors and immediate support
- In the moment: immediate support for a student in crisis or after a traumatic incident
- By video, chat or text, through the app or the website
- Face to face: scheduled in-person sessions with a provider in our affiliate network
Need help right now?
Our support line is answered live, 24/7. If you are in immediate danger, call 911.
Programs
When a student, or a family, needs more
Three programs that go beyond everyday counseling.
Parenting Pathways
Parents, guardians and grandparents get their own master’s-level counselor, with up to 10 free sessions per life event on any topic, alongside the student’s support.
Explore Parenting PathwaysCritical incident response
A dedicated team, available 24/7, for events that disrupt a school or a workplace: an accident, a death in the community, a suicide, external events. We build the response plan, match and brief a trauma professional, come onsite when asked, and follow up with your local contact. Available at an additional fee, and to employers too.
See the employer programAdvanced treatment
When short-term counseling is not enough, or a parent’s health plan does not cover the care a child needs, we connect families with private-pay options: long-term virtual counseling with licensed therapists, and a nationwide network of accredited inpatient facilities. Families stay involved with regular updates, family sessions, and a monthly two-day family program at select facilities. Services vary by location.
Counseling sessions are with independent licensed professionals. Balance for Life is not a substitute for care from a physician.
Questions
Frequently asked questions
Who answers when a student calls?
All calls are answered live, 24/7/365, by one of our over 84,000 master’s-level counselors – or local equivalent – who are qualified to provide culturally relevant counseling and support to your students.
How many counseling sessions does a student get?
Up to ten free, confidential sessions of structured counseling per student, per life event, plus unlimited in-the-moment support by phone or video. In California, state regulation sets this at three sessions every six months.
Is Zenn a therapist?
No. Zenn is an AI wellness companion, not a therapist or an emergency service. When a conversation needs more, Zenn connects the student with a licensed counselor. In an emergency, call 911, or call or text 988.
Do families and staff get support too?
Yes. Parents, guardians and grandparents get their own counselor through Parenting Pathways, and critical-incident response covers everyone affected by an event, including staff.
What does the school see?
Engagement and wellness trends for your school, never an individual student’s conversations or sessions. Counseling is confidential.
How do we get started?
Book a demo. We will walk through how the program fits your school, set up access for students and families, and give you materials to introduce it.
Still have a question? Contact us
Support for every student, and everyone around them.
Book a demo and we will walk through how the program fits your school, from Zenn to crisis response to Parenting Pathways.