How Can We Help You?

How do I create an account?

Visit balanceforlifebh.com/get-started and fill out the signup form. You'll need to:

• Provide your name, email, and create a password
• Enter a company code (if your employer provides one) OR choose a payment plan
• Agree to our Terms of Service and Privacy Policy

After creating your account on the website, you can download the mobile app and log in with the same credentials.

I created an account but can't log into the app

Make sure you're using the exact same email address you used when creating your account on the website. Common issues:

• Check for typos in your email address
• Ensure you're using the correct password (passwords are case-sensitive)
• If you used "Sign in with Apple" or "Sign in with Google" on the website, use the same method in the app
• Wait a few minutes after creating your account for the system to sync

Still having trouble? Contact us at support@balanceforlifebh.com

How do I use a company code?

If your employer provides Balance For Life as a benefit:

1. Get your company code from your HR department or employee benefits portal
2. Go to balanceforlifebh.com/get-started
3. Enter the code in the "Company Code" field when creating your account
4. If the code is valid, you'll get free access (no payment required)

Your employer covers the cost, giving you free premium access to all features.

What happens after I use my 10 sessions?

After using your 10 included counseling sessions, you can purchase additional sessions through the mobile app. Your account remains active, and you'll continue to have access to:

• 24/7 AI wellness coaching (Zenn)
• Wellness journal
• Expert-led workshops and resources
• Crisis support resources

How do I manage my account?

You can manage your account settings at any time:

• Log into your account dashboard on the website or app
• Go to "Settings" to update your profile and preferences
• View your session history and remaining sessions
• Update your contact information and notification preferences

For company-sponsored accounts, contact your HR department for questions about your benefit access.

The app isn't working properly

Try these troubleshooting steps:

1. Make sure you have the latest version of the app
2. Close the app completely and reopen it
3. Check your internet connection
4. Restart your phone
5. If the problem persists, uninstall and reinstall the app

Still having issues? Contact us at support@balanceforlifebh.com with details about the problem.

Is my information private and secure?

Yes! We take your privacy and security seriously:

• All counseling sessions are confidential
• Your data is encrypted both in transit and at rest
• We never sell your personal or wellness data
• Therapists are bound by professional confidentiality standards
• For corporate accounts, your employer cannot see your individual session details

Read our full Privacy Policy for complete details.