How quickly can I get support?

Zenn is available the moment you open the app, 24/7. If you need a person, you can book a licensed counselor from the app, or call our support line, which is answered live around the clock.

No. Zenn is an AI wellness companion for everyday support. It is not a therapist and not an emergency service. When a conversation needs more, it connects you with a licensed counselor. In an emergency, call 911, or call or text 988.

Is my information private?

Your data is encrypted in transit and at rest, conversations are private, and we never sell your information. Our privacy policy has the details.

Can my organization customize the platform?

Yes. Employers and schools can add their own resources, onboarding, and reporting, and choose which programs their people see.

What devices does Balance for Life work on?

Any web browser, plus the iOS and Android apps. Your membership works across all of them.

Your account

Delete your Balance for Life account

We're sorry to see you go. There are two ways to delete your account and the data that goes with it.

Delete from within the app (recommended)

If you can log in to your Balance for Life account, you can delete your account directly:

Open the Balance for Life app or go to www.balanceforlifebh.com/platform
Log in to your account
Go to Settings
Select Delete Account
Confirm your deletion request

This will permanently delete your account and all associated data.

Can't log in? Submit a deletion request

If you cannot access your account, request deletion with this form. We'll verify your identity by email before processing it.

You can also email us directly at support@balanceforlifebh.com with the subject "Account Deletion Request".

What happens when you delete your account

Data that will be permanently deleted:

Your account email and profile information
Your authentication credentials
Journal entries and personal notes
Chat history with Zenn
Session bookings and history
Personal preferences and settings
Any other user-generated content

Data that may be retained:

Security logs and fraud prevention records (as required by law)
Transaction records for legal/tax compliance (anonymized)
Data required to comply with legal obligations

Processing timeline

After we verify your identity, your account and associated data will be permanently deleted within 30 days. You will receive a confirmation email once the deletion is complete.

Identity verification

To protect your privacy and prevent unauthorized deletions, we may email you to confirm your deletion request before processing. Please check your inbox (and spam folder) for a verification email.

Changed your mind, or have a question?

Delete from within the app (recommended)

If you can log in to your Balance for Life account, you can delete your account directly:

Open the Balance for Life app or go to www.balanceforlifebh.com/platform

Go to Settings

Select Delete Account

Confirm your deletion request

This will permanently delete your account and all associated data.

Can't log in? Submit a deletion request

If you cannot access your account, request deletion with this form. We'll verify your identity by email before processing it.

You can also email us directly at support@balanceforlifebh.com with the subject "Account Deletion Request".

What happens when you delete your account

Data that will be permanently deleted:

Your account email and profile information

Your authentication credentials

Journal entries and personal notes

Chat history with Zenn

Session bookings and history

Personal preferences and settings

Any other user-generated content

Data that may be retained:

Security logs and fraud prevention records (as required by law)

Transaction records for legal/tax compliance (anonymized)

Data required to comply with legal obligations

Processing timeline

After we verify your identity, your account and associated data will be permanently deleted within 30 days. You will receive a confirmation email once the deletion is complete.

Identity verification

To protect your privacy and prevent unauthorized deletions, we may email you to confirm your deletion request before processing. Please check your inbox (and spam folder) for a verification email.